TERMS & CONDITIONS
CLEAN AS A WHISTLE LAUNDRY HUB
Last updated: 14 January 2026
By placing an order, handing items to us, requesting collection or using our services in any way, you accept these Terms & Conditions.
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DEFINITIONS
1.1 “Clean as a Whistle”, “CaaW”, “we”, “us”, “our” means the Clean as a Whistle business entity providing the service.
1.2 “Client”, “you”, “your” means the person or entity submitting items for cleaning or related services.
1.3 “Items” means clothing, linen, bedding, curtains, carpets, rugs, shoes and any article submitted to us.
1.4 “Order” means the service request for one or more items.
1.5 “Third-party provider” means any external service partner used to complete a service including dry cleaners, specialist cleaners, tailors and dyers.
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SERVICES
2.1 We provide services depending on capacity and site offering, including laundry (wash, dry, fold and/or iron), dry cleaning, ironing, repairs and alterations, curtains, bedding, carpets and rugs and other specialist cleaning.
2.2 We also offer item dyeing where feasible, typically via a third-party provider. Dyeing is a high-risk service and is governed by Section 12.
2.3 Some services may be performed by third-party providers. Where we use third parties, Section 11 applies.
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ORDERS, DROP-OFF, COLLECTION AND DELIVERY
3.1 Drop-off and collection points operate during published trading hours.
3.2 Collection and delivery are offered in selected areas and are subject to route capacity, access, weather and operational constraints.
3.3 You must ensure safe access and that items are handed to or received from an authorised person. If handover cannot be completed, we may reschedule and additional fees may apply.
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TURNAROUND TIMES
4.1 Standard laundry is typically 48 hours depending on volume and capacity.
4.2 Same-day service may be offered only where explicitly agreed and where items are received before the cut-off time and capacity allows.
4.3 Dry cleaning, dyeing, curtains, carpets, rugs, bulky items and specialist services typically take 2–5 working days and may take longer depending on third-party capacity.
4.4 Turnaround times are targets not guarantees. Delays may occur due to power outages, water interruptions, equipment faults, severe weather, high volumes or supplier delays.
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PRICING
5.1 Pricing is based on our current price list and/or the quote provided at time of order.
5.2 Quotes may change if item counts, item types, condition or requested services change after inspection.
5.3 Where a quote is required, work may be paused until you approve the quote in writing.
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PAYMENT TERMS
6.1 Unless credit terms have been approved in writing, all work is cash on delivery basis and payment is due on delivery or before release of items.
6.2 EFT payments must be made immediately on receipt of the invoice unless otherwise agreed in writing.
6.3 If you pay by EFT, you must use your surname, phone number, account number or order number as the payment reference.
6.4 If payment does not reflect, you must provide proof of payment for reconciliation.
6.5 We reserve the right to withhold release of items until full payment is received and verified.
6.6 INTEREST ON OVERDUE AMOUNTS
If any amount remains unpaid after the due date, we may charge interest on the overdue balance at the lesser of:
a) 2% per month, calculated daily and compounded monthly, or
b) the maximum rate permitted by applicable law.
Interest accrues from the day after the due date until the date payment is received in full.
6.7 COLLECTION AND ADMIN COSTS
You agree to pay all reasonable costs we incur to recover overdue amounts, including admin fees, tracing fees and debt collection or attorney fees where applicable.
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ITEMS IN POCKETS, VALUABLES AND FOREIGN OBJECTS (LOSS AND DAMAGE)
7.1 You must empty all pockets and remove foreign objects and valuables before handing items to us, including cash, cards, keys, jewellery, watches, earphones, batteries, lighters, pens, markers, cosmetics, electronics, documents and anything breakable.
7.2 We do not check every pocket item-by-item and we are not a secure storage service.
7.3 We are not responsible for:
a) loss of items left in pockets
b) damage to items left in pockets
c) damage caused to clothing or other items due to items left in pockets (eg ink marks, pen leaks, battery leaks, metal damage)
7.4 If we find items in pockets, we may set them aside for collection. Unclaimed found items may be disposed of after a reasonable period.
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CLIENT RESPONSIBILITIES
8.1 You must disclose special care requirements, manufacturer warnings and known risks such as colour-run, shrinkage risk, fragile trims, embellishments, heat-sensitive prints and hand-wash only items.
8.2 You must disclose existing stains, damage, weak seams, loose buttons and any prior repairs.
8.3 You must declare high-value or irreplaceable items in writing before processing and request written confirmation of any special handling.
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QUALITY, STAINS AND LIMITATIONS
9.1 Stain removal is a best-effort process and is not guaranteed. Some stains are permanent or may set further depending on fabric type, age of stain and prior treatment.
9.2 We are not responsible for colour variation, shrinkage or fabric wear caused by garment condition, manufacturer defects, dye instability, prior washes or fabric composition.
9.3 We may refuse to process items that are unsafe or unsuitable for our equipment or processes.
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CURTAINS, CARPETS AND RUGS – SPECIAL RISKS AND LIMITATIONS
10.1 Curtains, carpets and rugs carry higher inherent risk due to size, dyes, backing materials, adhesives, sun damage, smoke residue and prior chemical treatments.
10.2 You acknowledge and accept that curtains, carpets and rugs may experience one or more of the following outcomes even where reasonable care is taken:
a) shrinkage or dimensional change
b) colour fade or dye bleed
c) distortion, warping or stretching
d) damage to linings, hems, hooks, pleats, tapes, trims or stitching
e) delamination or deterioration of backing, rubber, latex or adhesive layers
f) permanent water marks, tide marks or stain setting
g) exposure of pre-existing sun damage, rot or fabric weakness
10.3 Where you request curtain cleaning, you are responsible for removing and reinstalling curtains unless we explicitly agree otherwise in writing.
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THIRD-PARTY PROVIDERS
11.1 We may use third-party providers for dry cleaning, specialist cleaning, tailoring or dyeing.
11.2 We select partners responsibly but we cannot accept liability for loss or damage occurring outside our facility or arising from third-party processes beyond what that third party contractually accepts.
11.3 Where a third party applies its own limitations or indemnities, those limitations apply in addition to these Terms.
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DYEING – SPECIAL CONDITIONS AND RISKS (BASED ON SUPPLIER INDEMNITY)
12.1 Dyeing is requested at your risk. Dye outcome is not guaranteed and results vary based on fabric type, fibre blend, existing colour, previous treatments and garment condition.
12.2 Shade and colour results:
a) the colour chart or samples are a guideline only and final shade may vary
b) dye results on non-white or pre-coloured items are unpredictable and the original colour will influence the final colour
c) mixed fabrics (natural and synthetic blends) may dye unevenly or appear greyed or patchy
12.3 Construction and fittings risks:
a) stitching, thread and trims may not take dye and often remain the original colour
b) fittings, buttons, zips, elastic, labels, linings and interfacings may change, weaken, detach or be damaged
c) existing loose fittings may fall off
12.4 Fabric weakness and wear risks:
a) dyeing is done at higher temperatures and may cause shrinkage, especially for items labelled “dry clean only”
b) ageing fabric, seam stress, bleach damage, acid damage or sun damage can lead to tearing, fraying or seam failure
12.5 Stains and marks may become more visible:
a) dyeing can highlight or fail to conceal stains, marks or blemishes
b) sun-faded fabric may not absorb dye well
c) deodorant, perfume, iron marks and chemical marks may become more prominent after dyeing
12.6 Branded and labelled items: we do not guarantee dye outcomes for branded clothing or items where fibre composition, authenticity or dyes are uncertain.
12.7 Your responsibilities for dyeing:
a) you must disclose any bleach use, stain removers, colour treatments or prior dye attempts
b) you must approve the dye colour direction knowing it is an estimate, not a promise
c) you must sign any dyeing indemnity form required by the service provider where applicable
12.8 Liability limit for dyeing: if we accept negligence on our part, our maximum compensation is limited to the lesser of the proof-of-purchase value or R1,000 per item unless a higher value was declared and accepted by us in writing before processing.
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DAMAGE, LOSS, MISSING ITEMS AND CLAIMS
13.1 You must inspect items within 24 hours of delivery or collection.
13.2 Any claim for missing items or damage must be reported within 24 hours of delivery or collection. Claims reported after this period may be rejected.
13.3 For any claim you must provide the invoice or order reference and clear description and photos where possible. Proof of purchase is required where compensation is requested.
13.4 If we accept that we caused damage or loss, we may choose one remedy at our discretion: re-clean, repair, replacement where reasonably possible, wallet credit or refund of the cleaning fee for that item.
13.5 Unless a higher declared value was agreed in writing before processing, our maximum compensation is limited to R1,000 per item.
13.6 We are not liable for consequential or indirect losses including business loss, rental costs, travel costs, missed events or replacement inconvenience.
13.7 We are not liable for loss of items left in pockets, valuables or foreign objects as per Section 7.
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UNCOLLECTED ITEMS, STORAGE AND ABANDONMENT
14.1 You must collect items promptly once notified.
14.2 Items not collected within 30 days of notification may incur storage and handling charges.
14.3 Items left uncollected for an extended period may be treated as abandoned and may be disposed of or donated after reasonable attempts to contact you. Any storage and admin charges remain payable.
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CANCELLATIONS AND REFUNDS
15.1 If work has started, cancellations are not guaranteed and charges may apply for work already completed or costs already incurred.
15.2 If you cancel after collection has occurred, collection and admin fees may still be payable.
15.3 Refunds, where applicable, may be processed via the original payment method or as wallet credit.
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OPERATIONAL DISRUPTIONS
We are not liable for delays or non-performance caused by events outside our control including power outages, water interruptions, equipment faults, severe weather, fuel shortages, civil unrest or supplier and third-party failures.
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CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time. The version published on our website is the current version. Continued use of our services means you accept the updated version.
INVOICES, QUOTES AND WHATSAPPS
Payment is COD unless credit terms approved. EFT is due immediately on invoice receipt. Use surname/phone/order number as payment reference and send POP if needed. Empty pockets: we are not liable for loss or damage to items left in pockets. Inspect items within 24 hours and report any damage or missing items within 24 hours. Liability capped at R1,000 per item unless higher value is declared and accepted in writing before processing. Curtains, carpets, rugs and dyeing carry higher inherent risk including shrinkage, dye bleed, backing failure and uneven colour outcomes.
Clean as a Whistle Laundry Hub